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COVID-19 UPDATE

A message to our guests

Dear Guests,

in these times of uncertainty, we hope you and your loved ones are safe and healthy.

Aware of the serious concerns that COVID-19 is causing around the world, we at VOIhotels would like to emphasize our commitment to the health and safety of all our guests and collaborators.

Taking care of you

We are closely monitoring the COVID-19 outbreak situation and following the guidelines of the global and local health authorities to ensure that we are prepared to address the current circumstances. Our main priority continues to be the wellbeing and safety of our guests and team members at all times.

Safety first

We are taking maximum precautions in our hotels, applying the recommendations of the health experts, to ensure maximum safety. All VOIhotels staff have received specific guidelines and enhanced cleaning and hygiene measures have been put in place across all properties, aiming to provide safe and clean environments for our guests and colleagues.

  • We have increased the frequency of cleaning our rooms, bars, restaurants and public areas (door handles, elevators and elevator buttons, public bathrooms, counter at the front desk, meeting rooms, etc.)
  • Hand sanitizers available for guests in common areas
  • Thermometers available at the front desks to check body temperature on request
  • Supply of medical masks and gloves for our guests and collaborators on request
  • Specialized training for our hotel teams to ensure knowledge of hygiene protocols

Flexibility for your holidays

Due to the uncertainty of the situation, we know how important flexibility is to you. We have improved our cancellation policies for your next reservations. If you have already made a refundable booking, you can cancel it up to 1 (one) day before your arrival.

For not refundable or partially refundable reservations, which consider stays in the hotels and resorts during the period considered "force majeure", currently scheduled until May 3 (but subject to extension), it is possible to receive a voucher equal to the amount paid. The voucher can be used within 1 year from the date of issue.

Visit our website or call our call center to get the best conditions for flexibility.

Always close to you

Even if today we are far away, we feel more united than ever. We look forward to seeing you and welcoming you again to our Hotels & Resorts, with the same enthusiasm and attention to details that has always characterized VOIhotels " True Italian Hospitality ".

For any other request we are at your disposal. Please contact us at +39 06 398061 or write to info@voihotels.com

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